Privacy Policy

VISC respects the privacy of its members and other visitors to its website.  VISC believes that if electronic commerce and online activities are to flourish, consumers must be assured that information provided online is used responsibly and appropriately. To protect online privacy, VISC has implemented the following policy.

What Information Does VISC Collect?

Most information VISC collects is used only to help VISC better serve its members.  It is our general policy to collect and store only personal information that our members and visitors knowingly provide.

From All Users.  VISC does not collect any personal information from users browsing its website.  Users to the public areas of VISC’s website browse anonymously.   We collect and store the name of the domain and host from which you access the Internet (for example, or; the Internet protocol (IP) address used to access our website; the browser software you use and your operating system; the date and time you access our site; and the Internet address of the website from which you linked directly to our site.  We use this information to measure the number of visitors to the different sections of our site, and to help us make our site more useful.  This information is not shared with any third party and does not allow us to individually identify any of our site visitors.

E-Mail Addresses.  We collect the e-mail addresses of those who communicate with us by e-mail. The e-mail addresses are used only to fulfill your request or to contact you with information related to your request.

From VISC Policyholders and Other Customers.  To gain access to policyholders-only resources and personalization features on the VISC website, policyholders and other users are asked to register and provide some limited information. This information is submitted voluntarily. VISC may ask users to provide their name, organization name, business phone, and e-mail. Similar information may be submitted to VISC through policyholder applications. Additionally, for some e-mails sent in HTML format by VISC to its policyholders through electronic newsletters, VISC will collect specific information regarding what the recipient does with that e-mail. For those e-mails, VISC will monitor whether a recipient subsequently clicks through to links provided in the message. Other information collected through this tracking feature includes: e-mail address of a user, the date and time of the user’s “click,” a message number, name of the list from which the message was sent, tracking URL number and destination page. VISC only uses this information to enhance its products and distribution of those products to its policyholders. This information is not sold or distributed in any other manner.

How Does VISC Use Information Collected?

VISC uses information voluntarily submitted by members and other customers in the following ways:

VISC Services and Products. Generally, VISC uses data collected to improve its own Web content; to respond to visitors’ interests, needs and preferences; and to develop new products and services.

Credit Card Account Information.  Credit card information will be used by the VISC solely as authorized by the sender and will not be used in any other manner or shared with any third party except as needed to conduct the requested transaction.  Only authorized VISC personnel can access credit card information and solely for the purpose of processing the user’s request and performing adjustments or refunds at the user’s request.

We use secure socket layer (SSL) encryption to protect the transmission of information you submit to us when you use our secure online forms. All the information you provide us through these forms is stored securely offline. You will know that an online form is secure if “https://” appears at the beginning of the address line in your browser; if “http://” appears at the beginning, the page is not secure.

VISC has adequate procedures in place for protecting personal information, including but not limited to: use of firewalls; frequent updates to security and virus-protection software; and storing any personal information collected on a secure server.

E-Mail Addresses.  VISC does not sell or provide e-mail addresses to third parties.  E-mail addresses may be sent to an e-newsletter distribution company for the sole purpose of distributing VISC e-newsletters. 

Use of Cookies

Cookies are files that contain information created by a Web server that can be stored on a user’s hard disk for use either during a particular session (“per-session” cookie) or for future use (“persistent” cookie).  VISC uses cookies only to facilitate automated activity, store and track passwords, determine appropriate solicitations, and review navigation patterns.  Cookies are not used to disseminate significant information about users over the Internet or to analyze any information that users have knowingly or unknowingly provided.  Users may instruct their Internet browsers to opt out of accepting a “persistent” cookie and rather accept only a “per-session” cookie, but will need to login each time they visit the site to enjoy the full benefits.  Registration enables the site to better determine members’ interest areas and provide the most relevant information.

Privacy Issues and Links to Other Sites 

This website links to documents located on websites maintained by various other organizations.  Once you select a link that takes you to another website, you are subject to the privacy policy of that website.

Changes to the VISC Online Privacy Notice 

The VISC reserves the right to modify its policy regarding the use of cookies in the future as it deems necessary to provide enhanced features for its site users, and to otherwise modify this Online Privacy Notice at any time. Any such modification will result in this Notice being modified to reflect this change on or before the date the change takes effect. Please refer to the online version of this Notice for the latest information regarding the VISC’s online privacy policy.

What Means Of Redress Are Available? 

If any user suspects VISC has handled their personal information in a manner that does not comply with this privacy statement, please contact us by e-mailing to or by calling 916 921-2260.

Veterinary Insurance Services Company
1400 River Park Dr., Suite 180
Sacramento, CA  95815
Phone: 916 921-2260
Fax: 916 921-2266


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